Refunds & Returns Policy

Our Policy

We’re proud to deliver high quality product to all of our online customers. That said, if for any reason a product does not meet your expectations, you can return it and get a refund. Simply send us an email within 30 days of your purchase.

Please send an email to [email protected] with the following information:

Name
Address
Product
Phone Number
Email
Order Number
Why Return Requested


We’ll contact you to discuss the refund and issue a refund, exchange or return authorisation number if appropriate.

If a product is to be exchanged, the exchanged product will be issued and re-sent to you via Standard Mail – 4-10 Day delivery excluding warehouse processing and packaging time (approximately 24 hours). Unfortunately, our finance team won’t allow us to accept an exchange or accept a return over 30 days after purchase.

Damaged Goods

If your product arrives damaged drop us an email and we’ll call you to work out want to do. Please email [email protected].

Receiving a Refund

Your refund will be credited to the original method of payment and will include shipping costs for any goods deemed defective.

Important Information

It is our goal to display as accurately as possible the attributes of our products on the MrHawke.com. Our products are quality controlled and checked for manufacturing defects before they are shipped to customers. Should you receive a damaged product please contact us within 24 hours of receipt. Please send all return products in the same shipment to ensure your return is processed as quickly as possible. Returned products should be sent in their original packaging to ensure they are adequately protected in transit.